Owner Relations
Committed To Our Owners
Welcome to the WildFire Energy owner relations page. We value our royalty owners and work every day to earn and keep your trust. At WildFire, integrity and transparency guide every decision we make, and we’re committed to open communications. That’s why we offer our Owner Relations Department, staffed with owner relations specialists, to answer questions and connect you with resources.
As part of our commitment to each of you, WildFire has provided several online resources to help serve you better. Our forms are of a general nature and are provided as a nonspecific service for our owner. This site does not, nor is it intended to provide legal advice to its users.
You can find answers to frequently asked questions like how to change your address, payment information and more below.
Frequently Ask Questions (FAQs) and Forms
Our commitment is to provide our owners with the highest level of service we can by answering your questions professionally, politely, timely, and accurately. While we strive to answer every call we receive, there will be times we experience higher call volumes or are busy assisting other callers. If so, you have the option to leave a voicemail or send an email. Please be sure to leave your name, owner number (if you have it), owner name associated with the account, a brief description of what you need, and the phone number where we can return your call.
PLEASE NOTE THE OWNER RELATIONS HOTLINE HOURS HAVE CHANGED
WildFire’s owner relations hotline is open Monday – Friday 10 AM to 3 PM CST. All calls that come in outside normal operating hours will be returned in a timely manner in the order they are received.
For faster service and answers to your questions we highly encourage all owners to email the owner relations team at the email address below.
Owner Relations Hotline: (303) 647-4227
Email: OwnerRelations@WildFire-Energy.com
All change of address requests must be submitted using the WildFire Change of Address Form found below.
Please email your completed form to OwnerRelations@WildFire-Energy.com or by mailing it to the address listed on the form.
WildFire Change Of Address Form
How can I sign up for direct deposit?
Please complete the ACH Form and submit it along with a voided check or deposit slip.
Where can I find my royalty owner number?
Royalty owner number and payee number are used interchangeably. This number is located in the top left hand corner of royalty payments listed as payee number.
When can I expect electronic payments to begin?
Owners can elect to receive their royalty payments electronically at any time. WildFire will work efficiently to update the account to reflect the new information however, one additional paper check may be received before we are able to process payments electronically.
Can I expect payments to be made on the same day each month?
No, payments will be made between the 25th and 30th each month.
When should I expect royalty payment?
Revenue is processed once a month and payments are issued between the 25th and 30th of each month.
What if I did not receive a royalty payment?
Please contact Owner Relations. The most common reason is because your account has not exceeded the $50.00 minimum required to cut a check.
What do I do if I think my check was lost in the mail?
Checks are not considered lost until the 15th of each month. Please contact us after the 15th and we will be happy to void and re-issue payment in the following revenue cycle.
What should I do if my check is older than 90 days?
Any check older than 90 days should be marked void and sent back to WildFire. Once it is received, it will be voided and re-issued in the next revenue cycle.
When can I expect my 1099?
1099’s will be mailed on January 31st of the following taxable year.
What if I lost my 1099?
If you have not received your 1099 by February 15th please contact owner relations and we will be happy to provide you a copy.
What if I have questions about 1099 or property tax statements?
Please contact Owner Relations. We will work with our accounting team to promptly resolve any questions or concerns.
What do I do if I did not receive a royalty statement?
If you did not receive a royalty statement or are needing a replacement please email the owner relations team at OwnerRelations@WildFire-Energy.com and we will send you a new copy.